FAQs – Unique Sinks

FAQs

🚚 Free worldwide shipping | ~4–6 weeks

📦 Safe delivery guaranteed

🎨 Custom colours available on Moroccan sinks

🏬 Online-only, money-back guarantee


Product and Craftsmanship

• The sinks are handmade
• Your sink may look slightly different to the photos as there are natural variations in hand-painted items
• All our sinks are sealed and suitable for everyday use

Installation and Plumbing

• Our sinks are suitable for bathrooms, powder rooms, ensuites
• Our sinks are compatible with Australian plumbing standards
• We offer a full suite of vessel or inset installation to suit any decor
• In Australia, a plumber is required for installation

Care, Cleaning & Maintenance

• Keep your Unique Sink clean by wiping the sink with a soft towel after each use. Also use a product such as Enjo with water, which is also a fantastic eco-friendly solution.
• The colours will not fade over time
• Sealing or resealing is not required as long as you don't use abrasive cleaners or harsh chemicals

Returns, Exchanges & Guarantees

• Custom sinks are not eligible for returns
• For returns, we ask you cover the cost of shipping it back to Albury, NSW
• Your sink is fully protected during transit.
In the unlikely event that your sink arrives damaged, we will replace it free of charge. Simply email a photo of the damaged sink to uniquesinks@gmail.com and we’ll organise a replacement — no questions asked.

Custom Orders & Lead Times

• Custom colour orders for Moroccan sinks are the same timeframe as a regular order, 4-6 weeks.
• Once placed, custom orders cannot be cancelled or changed

Trade, Designers & Bulk Orders

• We offer trade pricing for interior designers and builders. Please find more information here.
• There is no minimum order for trade discounts
• We have assisted with large and commercial projects and look forward to helping with further upcoming projects

Ordering & Payment

• We accept Afterpay, Shopify payments, PayPal, and credit card payments
• Payment in full is required at checkout

International Orders

• Any customs or import duties are the responsibility of the customer
• We ship to remote and regional locations around the world

What is the best way to clean a glass vessel basin?

It is imperative that you never use an abrasive cleaning solution on a glass sink as it will scratch the surface and the sink will lose its lustre. As well, it will be more difficult to keep clean in the future. The easiest thing to do is to wipe the sink with a soft towel after each use. it only takes a second to keep it looking shiny and new. Over time, some buildup may appear so best to use a product such as Enjo with water, which is also a fantastic eco-friendly solution!

What is the best way to clean a hand painted sink?

As above, the glaze is strong and glossy so it will repel any dirt if you keep it clean, again, using non-abrasive cleaning cloths and detergents. 

Who can install my sink?

Plumbing in Australia is not a DIY task, so you will need to have a licensed plumber install your sink. Check your local regulations to ensure it is installed legally.

What pop-up plug should I purchase?

A universal pop-up plug fits 32 to 40mm diameter sink holes. The perfect fit is the Mizu Universal Dome Pop Up Plug and Waste from Reece.

How are the sinks packaged?

Each sink is packaged to ensure safe transportation.

GLASS SINKS come in boxes with contoured foam around each sink.

MOTHER OF PEARL SINKS are wrapped in bubble wrap and in a box full of firmly packed shredded cardboard

MEXICAN AND MOROCCAN SINKS are wrapped in bubble wrap and in a box full of firmly packed shredded cardboard

All care is taken to ensure there is no damage, but the item will be replaced if damage has occurred during shipping.

They are sent either by Australia Post or a courier such as DHL or FedEx.

Are the sinks sturdy and robust? If I tap my razor blade on it, will it chip or break?

In a word, YES, they are all durable and robust!..and NO.. they won't chip or break with every day use.

GLASS SINKS are tempered glass with a thickness of around 7mm. They weigh around 6kg so are very strong and robust.

MOTHER OF PEARL SINKS are incredibly durable and robust as you can imagine with the sea shell exterior.

MEXICAN AND MOROCCAN SINKS are also very strong. Pictured below is a Talavera sink installed over 12 years ago and it still looks like new!